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Right of withdrawal

1. Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Ruocco Home), has the right to withdraw from the purchase contract for any reason, without any penalty. The right of withdrawal cannot be granted to companies (purchase with VAT number).

2. To exercise this right, the Customer must send Ruocco Home a communication to this effect, within 14 days from the date of receipt of the goods. This communication may take place by sending an email to or by sending a registered letter addressed to:

Via Mario Gigante, 42
80126 Naples

3. Within the same period, the Customer must return the goods.

The right of withdrawal is subject to the following mandatory conditions:

The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: sheet, pillowcases, etc.);
The right of withdrawal is completely lost if the goods are not returned intact, complete in all their parts or have not been used. In the event of forfeiture of the right of withdrawal, Ruocco Home will return the purchased good to the sender, charging the shipping costs to the sender.
Shipping costs relating to the return of the goods are borne by the Customer;

The shipment, until receipt is certified in our warehouse, is under the complete responsibility of the Customer.

In the event of damage to the goods during transport, Ruocco Home will notify the Customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow him to promptly file a complaint against the courier he has chosen. Ruocco Home reserves the right to charge the Customer for any damage suffered by the goods during the return shipment, withholding the amount of damage suffered from the amount to be refunded to the Customer.

Ruocco Home will reimburse the Customer the amount already paid for the purchase of the goods, within 10 days of his return, through a procedure for reversing the amount charged to the credit card or by bank transfer. In the latter case, it will be the Customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the order holder).

4. No returns are made for products made to measure or personalized by the Customer.